FAQs

Frequently Asked Questions (FAQs) 1. What type of jewelry do you offer?

At Sangkriti Handmade, we specialize in handcrafted Kundan and beaded jewelry. Each piece is made with precision, love, and a deep appreciation for traditional craftsmanship.

2. Are your products handmade?
Yes! All our jewelry is 100% handmade with high-quality materials to ensure elegance and

durability.

3. Do you offer customization?

Yes, we take custom orders for special occasions. If you have a specific design or color preference, feel free to contact us at Sangkriti15293@gmail.com or WatsApp us at 9897696744.

4. How can I place an order?

You can browse our collection and place an order directly on our website. Simply add your favorite items to the cart and proceed to checkout.

5. What payment methods do you accept?

We accept secure online payments via:

• ●  Credit/Debit Cards

• ●  UPI

• ●  Net Banking

• ●  Wallets (Google Pay, Paytm, etc.)

  6. Do you offer Cash on Delivery (COD)?
  Currently, we do not offer COD. All orders must be prepaid for smooth processing and delivery.

  7. How long does shipping take?

• ●  Domestic Orders (India): 5-10 business days

• ●  International Orders: 10-20 business days (depending on location)

  We provide tracking details once your order is shipped.

8. What is your return & exchange policy?

• ●  We accept returns within 7 days of delivery if the product is unused and in its original packaging.

• ●  Exchanges are allowed for damaged, defective, or incorrect items (must be reported within 24 hours of delivery).

• ●  Customized jewelry and earrings (for hygiene reasons) are non-returnable. For more details, check our Return & Exchange Policy.

  9. How do I track my order?

  Once your order is shipped, we will send you a tracking number via email or WhatsApp. You can use this to track your package in real time.

  10. Do you ship internationally?

  Yes, we ship worldwide! International shipping charges and delivery times vary depending on your location. Any customs duties or taxes will be the buyer’s responsibility.

  11. How do I take care of my jewelry?

  To ensure the longevity of your jewelry:

• ●  Store it in a dry place away from moisture.

• ●  Avoid direct contact with perfumes, lotions, and water.

• ●  Clean with a soft cloth after use.

• ●  Keep it in a separate jewelry box to prevent scratches.

  12. Can I cancel my order?
  Orders can only be canceled within 24 hours of placing them. After this period, cancellation is

  not possible as processing begins.

  13. How do I contact customer support?

  For any inquiries or assistance, feel free to reach out to us:

  📧
  Email: Sangkriti15293@gmail.com 📞
  Phone/WhatsApp: 9897696744